Frequently asked questions
Everything you need to know before ordering.
How do I choose my size?
Our dresses are true to size: order your usual size, from XS to XXL.
To choose with confidence:
- Check each dress’s product page: the “Size + Fit” section and the description detail the style’s fit (fitted, corseted, flowing) and our specific advice.
- Between two sizes? Choose the larger size, especially for corseted styles or non-stretch fabrics.
- Good to know: many of our dresses have lace-up backs so you can adjust the waist to your figure.
Not sure? Write to us with your measurements and the style you like: we’ll be happy to advise you.
What are the delivery times?
We deliver to France and the EU, the United Kingdom, the United States, Canada and Australia. Delivery takes 6 to 15 working days for every destination.
- France & EU: €3.99, free on orders over €90
- United Kingdom: £3.99, free on orders over £95
- United States: $6.99, free on orders over $110
- Canada: CA$6.99, free on orders over CA$150
- Australia: A$6.99, free on orders over A$150
Your order is dispatched within 24 to 48 working hours of payment confirmation. Full details in our delivery policy.
How do I track my order?
As soon as your order ships, you’ll receive a confirmation email with a tracking number (the link may take 24 to 48 hours to activate). You can also find all your orders in the “My account” area. Parcel marked “delivered” but not received? Check your letterbox, your neighbours or the pick-up point, then write to us: we’ll open an investigation with the carrier.
What is your returns policy?
You have 30 days from receipt to return an unworn item in its original condition with its tags. Sale or discounted items cannot be returned or refunded, unless faulty or sent in error on our part: in that case, returns are free of charge. See our returns policy for the full procedure.
Can I exchange an item (size, colour)?
Yes, for full-price items and subject to availability. Before dispatch: contact us as soon as possible and we’ll amend your order free of charge. After delivery: return the item (at your own cost) and we’ll send the new one as soon as we receive your return. Sale or discounted items cannot be exchanged, unless faulty or sent in error on our part.
Which payment methods do you accept?
We accept debit and credit cards (CB, Visa, Mastercard, American Express), as well as Apple Pay and Shop Pay. All payments are 100% secure.
Can I change or cancel my order?
Yes, free of charge, as long as your order hasn’t been dispatched: email us as soon as possible at contact@rvprive.com. Once your order has shipped, it’s too late to cancel: accept the parcel, then make a return if the item is eligible.
How do I care for my pieces?
Follow the instructions on each piece’s care label. Opt for a gentle wash and dry flat to preserve the fabrics and colours.
A question before ordering?
Our team is here for you. Get in touch via our contact form or at contact@rvprive.com. We usually reply within 24 to 48 working hours.